Help Center - Order Information

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Help Center-->Account Information

ORDER INFORMATION
Shipping and Delivery Information
All information on your order will be emailed to you straight away. All information is also available in your ‘My Account’ pages. Your tracking number will be posted there as well and will also be emailed to you. You can track your order through the ‘My Account’ pages as well by clicking the ‘Track Order’ link. We DO NOT ship if your shipping address is different from your billing address. If you happen to have a card that is not yours (Your parents, Spouses, etc) and live elsewhere (Dorm, with a friend, etc) please follow the instructions below to make things easier for the both of us: In the case that your shipping address is different then billing address you have to add the new shipping address to your card, in order to do that call your bank or card provider and request that they add your new shipping address to the card. We will check with your bank to see that this address is registered to your card. If it is not, we cannot and will not ship to you, your money will be refunded and you will have to go through the ordering process again with your different address registered to your card. If you run into any problems with tracking your order please call: (213) 742-8769 Or email us at support@800baba.com customerservice@800baba.com
Product Availability
Some products that are up may not be available at time of viewing. Sometimes we may forget to remove an out of stock product or an unreleased product. As some products do have a set public “Street Date” and cannot be sold until that date. If you happen to buy an out of stock product or unreleased product you will be notified right away and reimbursed immediately if you so wish it. We can also exchange the out of stock or unreleased product for another one of the same price. If you wish to have one that is more expensive what you paid will be credited to you and you will be charged the difference between the two.
About Your Order
After check out you will receive a confirmation email from our sales department and when the item is shipped you will receive notification along with your tracking number. During shipping your order; as well as past orders; can be viewed in your ‘My Account’ pages by clicking the ‘Track Order’ link and inputting your tracking number. If you have any further questions you can always give us a call or email us at: (213) 742-8769 Or customerservice@800baba.com
Order Issues
If The Customer’s packaged is shipped to the wrong address due to 800baba.com fault it will replace the package. If Customer has changed address at the time of shipping 800baba.com is not responsible for the package having been lost or stolen. Customer is solely responsible. In the event that 800baba.com has overcharged the Customer’s account it will gladly refund the exceeded amount on the Customer’s Purchase Invoice to the Customer’s account. If 800baba.com’s Customer’s package has been lost or stolen during the shipping process or after delivery, and the Customer insured the package 800baba.com will assist with tracking and recovery of the lost or stolen package in a timely manner. In the event that 800baba.com’s Customer denied insuring the package 800baba.com is not responsible for loss or theft of the Customer’s package. However 800baba.com will assist (within its power and jurisdiction) in tracking and recovering the Customer’s package. If 800baba.com’s product(s) is/are not marked as out of stock and it is purchased by 800baba.com’s Customers, He or She has the choice of choosing a similar item or refunded purchase amount. If The Customer’s card is charged but 800baba.com have no proof of order (No Invoice, order number, etc) other then the initial charge The Customer will be contacted and 800baba.com and the Customer can go from there. On any orders that are set to be picked up by the purchasing Customer 800baba.com has the right to view proper identification, the product will be solely released to the purchasing Customer after having viewed the proper forms of id.

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